Terms of Use
Welcome to Awesomedge.com
At Awesomedge.com, we are dedicated to providing exceptional goods and services that adhere to industry standards, ensuring a seamless online shopping experience for our valued customers. Your satisfaction is paramount, and in the event that you encounter any issues with our products, please do not hesitate to reach out to our customer support team at care@awesomedge.com. We are committed to promptly addressing your concerns and ensuring your complete satisfaction.
By placing an order with us, you, our esteemed customer, affirm that you are either an individual or a legally recognized business entity/organization operating within India or other countries. It is imperative that you possess the requisite rights to utilize the products and services offered by Awesomedge.
Product Returns
Our company accepts returns under the following circumstances:
1. Receipt of Short-Expiry Product(s):
Should you receive a product with an abbreviated shelf life, we kindly request that you contact us immediately. Our dedicated team will take swift action to rectify the situation.
2. Receipt of Product(s) Damaged in Transit:
We urge you not to accept delivery if the packaging appears to have been tampered with. In the event that you discover damage to the product(s) after accepting delivery, and this discovery is made within 2 hours of receiving the order, please follow these steps:
Capture clear photographs of the damaged product(s) and the product label(s).
Forward the aforementioned photographs, along with your order number and invoice number, to care@awesomedge.com.
Upon receipt of your email, we will initiate a thorough investigation. If the issue is substantiated, we will promptly arrange for the dispatch of a replacement product, subject to stock availability. In cases where the product is not available in stock, we will issue a redeemable coupon or credit note that you may use in your subsequent purchase. It is essential to note that you will not incur any additional shipping charges for the reshipment.
3. Receipt of Product with a Manufacturing Defect:
Upon receipt of your order, if you identify a manufacturing defect in the product(s), please adhere to the following steps:
Attach a clear photograph of the product’s label.
Dispatch the photograph to care@awesomedge.com within 4 hours of receiving the order.
Upon receiving your email, we will promptly initiate an in-depth investigation. Our dedicated team, in collaboration with our courier partners, suppliers, or manufacturer’s representatives, will expedite the collection of the product in question. In the event that the defect claim is substantiated, we will expeditiously arrange for the dispatch of a replacement product, contingent upon stock availability. Should the product be unavailable, we will issue a redeemable coupon or credit note that you may apply toward your subsequent purchase. We emphasize that you will not be subject to any additional shipping costs for the reshipment.
User Responsibilities
By registering with our platform, you gain access to pricing information, product inventories, and the ability to place electronic purchase orders. We would like to emphasize your responsibility for utilizing our website securely. Please be mindful that we cannot be held liable for any damages or losses arising from unauthorized access to your account due to actions such as failing to log out of your account or sharing your account password. We explicitly reserve the right to refuse registration or terminate an account at our discretion.
Contact Us
Should you have any inquiries, concerns, or specific requests pertaining to these terms and conditions, we invite you to reach out to us at care@awesomedge.com. Our customer support team is at your disposal to provide further assistance and clarification.
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